• Cake toppers
  • Logos
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  • Icing
  • Wafer / rice paper
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Storage

  • Store in the bag provided until ready to use - away from direct sunlight, ideally in the envelope your topper arrives in

Application 

  • Cut topper to desired shape with sharp clean scissors
  • Remove backing sheet (if it does not peel off easily, put the topper back in the plastic bag and place it in freezer for approx. 30 seconds,  repeating as necessary). Never remove the backing sheet with force.
  • If required (i.e. if using fondant/marzipan etc), dampen the cake covering with tiny amount of water and apply the topper. 
  • Smooth out any bubbles or wrinkles with dry fingers. Minor tears can be gently rubbed with dry finger to allow topper to merge back together. 

Tips

  • edible cake toppers can be applied to almost any kind of cake covering such as buttercream, fondant, marzipan, royal icing, ganache or chocolate
  • moisture can cause the topper to wilt or curl, therefore the less water your covering contains, the better
  • we recommend testing your desired application thoroughly before you make a larger production
  • it is not recommended to wet the topper directly as it may cause colours on the image to run
  • decorated products can be cooled in the refrigerator but should never be stored in airtight cake tins as excess humidity may affect it. 
  • for best results apply to a cake no more than 48 hours prior to cake being delivered to a customer etc. 

Storage

  • in the airtight bag provided until ready to use
  • away from direct sunlight to prevent colour fading
  • keep it flat, do not place anything on top of it

Application

  • cut with clean scissors 
  • apply to your cake/cupcakes as desired
  • avoid using on wet cake coverings as the wafer card will absorb water and will go soft/floppy
  • apply as close to consumption as possible
What are icing sheets?
​Icing sheets are a thin layer of icing that is pressed onto a plastic backing. The sheets are A4 in size, approx. 0.5mm thick, soft and flexible. The ingredients are as follows:
​Dextrose, Emulsifiers E435/E491/E471, Food Color E171, Flavours, Preservative E202, Sucralose, Citric Acid
Edible ink: water, E1520, E422, E330, colours: E151, E110*, E102*, E122*, E133      *may have an adverse effect on activity and attention in children
Our icing sheets are gluten, dairy and GMO free as well as Kosher certified.
what can you print?
​We can print pretty much any image.  The higher the resolution of your image the better. If there is a problem with the quality of the photo we will let you know before we process your order. By ordering from us you are confirming that you have the rights/permission to print the image(s).
What files do you accept?
​We accept jpg, gif, png and PDF. If you are unsure you can always email your image through ([email protected]) in whatever format you have and we will let you know if we can use it.
Can you make changes to my picture before printing it?
We will print your picture exactly as you send it, enlarged or reduced to fit the size/shape you choose.  We can crop your image at no extra charge - this is zooming in on a certain part of the picture to exclude unwanted edges.  Please specify any particular requirements when placing your order. If you require complicated/time-consuming alterations such as removal of writing etc., we may need to charge extra - if this is the case, we will get in touch prior to starting the work.
will the colours print exactly the same?
The printed colours are likely to appear slightly different (lighter/different shade etc.) to how you view them on your screen.  All monitor colour spectrums differ and edible ink is different to normal ink.  Please take this into account when ordering.
How do i upload the image to print?
Once you complete your order, you will receive email confirmation. Simply reply to this email with your images attached. You can include any special instructions or messages you would like to add to your toppers in this email or in the “Your requirements” box before you add the product to your basket. If you have preferences regarding font and/or colours, let us know.
will you send me proof before printing?
This is only done on request. ​
Can i add message to my topper?
​​You can personalise most toppers we offer. Please note that we will not check for spelling, punctuation or case correction for any message text provided so make sure you have written exactly what you want to appear on your topper (add any special instructions or messages in the “Your requirements” box before you add the product to your basket). Where no specific font or colour has been requested we will choose font and colour to match the design.
how do i make a payment?
Payment can be made by credit & debit card, PayPal and Apple/Android Pay. By making a payment you are deemed to have accepted our Terms and Conditions. ​​
how long will it take for my order to arrive?
We aim to dispatch all orders within 24 hours of receiving payment (Mon – Fri, excluding Bank Holidays) using Royal Mail 1st Class. The majority of our customers receive their toppers 1 business day after despatch, however this is not guaranteed. All delivery time scales are dictated by Royal Mail and Surrey Edible Images cannot be responsible for delays incurred after postage; therefore we recommend you allow at least five working days for delivery.  ​
How much is postage?
​Royal Mail 1st Class (1 -2 working days delivery aim) - FREE
Special Delivery (Guaranteed by 1pm next day) - £7.50 (excludes Saturday delivery) 
European Union (3-5 working days delivery aim) - £2.99
Rest of the world (5-10 working days delivery aim) - £4.50 (may be delayed by customs)
What can I do if my order does not arrive?
​Royal Mail do not consider any letters/parcels lost until 15 working days after dispatch. If you feel your toppers are taking too long to arrive and Royal Mail cannot help, please get in touch and we will do our best to make sure you have your toppers when you need them.
how do I return item?
Personalised, digital and food items are exempt from the Consumer Contracts Regulations, as such we cannot accept returns. We will only accept returns if there has been a mistake made on our part or you received the product in poor condition. Returns cannot be made if the delivery has missed the date of intended use such as birthday etc.
Ready-made logo kits
All ready-made logo kits are only sold once and are customised with your business name/tag line/colours.


Following the receipt of your order, I will provide a logo proof for you to approve. Your purchase includes two rounds of revisions for minor tweaks to the logo such as placement of words/colour adjustments. Additional revision rounds will incur a fee of £5 per revision. Once you are completely happy, I will provide the finalised logo files within 1-2 business days.

Why do you use squarespace?
How long will it take to get a new website?
Typically, the first draft is ready within 2 weeks of receiving your completed client questionnaire. I aim to have all websites completed within 3-8 weeks. 
What happens after the website is launched?
Once your website is launched, I will provide 14 days of support to make sure any bugs have been ironed out and that you are confident using your new website. After that I can offer updates to website charged at 30 minutes slots.
Will i be able to update the site myself when it is finished?
Yes! I love it when my clients take control of their website and learn to manage it on their own. Squarespace has a very intuitive drag-and-drop interface. The portal is known as a WYSIWYG editor, for “what you see is what you get” and there are many videos and guides online showing how to update the website . However, should you not feel confident in making changes yourself I am happy to do it for you.
how much input do i have in the design process?
Your input and feedback is really important. I will start the design process with a lot of questions about your needs, likes and wants and work with you to develop just the right look and functionality. ​
who writes the content?
Usually that is yourself, the client. You are the expert on your business so it is best if it comes from you. However, if you require help we provide content writing services at an additional cost. 
Where should my site be hosted?
Since all websites are built using the Squarespace platform, hosting is provided directly by them. 
What if i need to expand my site down the road?
​​I can add additional pages to your website at a later stage.
WHO PROVIDES IMAGES FOR MY WEBSITE?
If possible, I recommend using your own images for your website. However I understand that sometimes this is not possible or you may not have these images at the time you are having your website built. Rather than compromise on the quality of your new website with low quality images, which don't do your business justice, I can find images for you on platforms such as Shutterstock (typically, there are fees associated). 
How long will it take to appear at the top of Google?
The time it takes for your website to appear on page 1 of Google depends on several factors. It depends on the search phrase people are using to find your website and the number of other websites that are also available for those search phrases. Nobody can truly say how long it will take for your website to appear at the top of search engine results pages (including people who work for Google), however there are several factors that can improve your chances. Building your website on Squarespace  is a good start as Squarespace has some great Search Engine Optimization fundamentals built-in. Creating unique and interesting content on a regular basis for your website is also critical to increase your visibility amongst search engines. Launching your website and then forgetting about it is a surefire way to get lost amongst the noise.
If you're interested in SEO help, I can refer you to people who specialize in this area.
How will I know if anyone is visiting my website?
​I will install Google analytics software on your new website and show you how to log into your Google analytics account where you can see a wide range of statistics about your website including number of visits, page views than the amount of time people are spending on your website.